COMMUNICATING WITH CONFIDENCE – How to improve your impact & presence

AIM: To provide participants with the confidence to communicate more effectively

By the end of the course participants will:

• Develop a wider range of skills to communicate with colleagues, clients and stakeholders.
• Recognise the importance of voice and body in communication.
• Learn professional actors’ techniques to modify and amplify their impact and presence.
• Have the tools to mismatch or connect with clients and colleagues, and be able to modify their status according to the situation
• Have greater awareness of their strengths and weaknesses in the way they communicate with an action plan for further development.                                         

Samples of Content

• The ingredients for good communication
• Mehrabian – Finding congruence between content, body and voice
• The Trust Matrix – Competence & Warmth 
• Exploring neutrality and body language
• Status from 1-10. A flexible tool that we can modify depending on the other person and expectations of your role
• The power of voice and finding our authentic voice
• Circles of Presence
• Creating a professional presence
• Using story to engage your colleagues and peers
• Flexing style – tailoring your content to suit your audience and different personality styles
• Questioning and Listening Skills
• Handling objections and difficult conversations
• Skills Practice

TIME: 0.5, 1 or 2 days

ATTENDEES: 6 - 12.

RESOURCES: 1-2 facilitators depending on number of days.

One-to-one coaching sessions also available